Response Times
These are the legal and recommended response times per Platform user.
Organization response times
Event | Required Action | r.xyz Terms* | Recommended response time |
---|---|---|---|
Bug report was escalated to the organization | Review of report completed | within 45 days | 1-5 days |
Payout has been announced | Payout | within 30 days | 5-15 days |
Dispute occurs in the thread | Resolve the dispute | within 30 days | 1-3 days |
Triage response times
Event | Action | r.xyz Terms* | Average response time |
---|---|---|---|
Bug report was submitted | Triager escalates/rejects | within 14 days | 1-3 days |
Dispute occurs in the thread | Resolve the dispute | within 30 days | 1-3 days |
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