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Response Times

These are the legal and recommended response times per Platform user.

Organization response times

Event
Required Action
r.xyz Terms*
Recommended response time

Bug report was escalated to the organization

Review of report completed

within 45 days

1-5 days

Payout has been announced

Payout

within 30 days

5-15 days

Dispute occurs in the thread

Resolve the dispute

within 30 days

1-3 days

Triage response times

Event
Action
r.xyz Terms*
Average response time

Bug report was submitted

Triager escalates/rejects

within 14 days

1-3 days

Dispute occurs in the thread

Resolve the dispute

within 30 days

1-3 days

Last updated