What is Triage?

Triage is a critical process in bug tracking and issue management. It involves the systematic evaluation, prioritization, and assignment of reported bugs or issues to ensure efficient resolution. Triage helps determine the severity and impact of each bug, allowing for appropriate allocation of resources and timely response to critical problems. Importantly, triage is essential for keeping the organization's queue free of spam and invalid reports, saving time and effort. This ensures that organization users receive prioritized bug reports and don’t need to focus on spam and invalid reports, this efficiently streamlines the resolution process.

Who are the Triagers?

Triagers are individuals responsible for performing the triage process. They assess incoming bug reports, categorize them, and assign them to the appropriate team or individual for resolution.

Who are Remedy Triagers?

Our triagers are highly experienced security experts with extensive backgrounds in cybersecurity and software development. They possess decades of combined experience and in-depth knowledge of security vulnerabilities, making them well-qualified to assess and prioritize bug reports effectively. Our triagers are dedicated to maintaining the security and reliability of our systems. Our triagers are not only experts in their field but also skilled conflict resolvers, ensuring smooth communication and collaboration among all parties involved.

How is the Triage process handled on Remedy?

On Remedy, the triage process is executed meticulously to ensure that bug reports are managed efficiently. Our expert triage team evaluates each bug report, assesses its severity and impact, and assigns it to the appropriate personnel for resolution. This process is streamlined to prioritize critical security issues, providing a systematic approach to bug tracking and resolution.